Go to the Alps with peace of mind

Club Med takes care of everything from the start

Can't wait to find out what your first day in the mountains will be like? Our teams give you some advice on how to best prepare for your arrival.

Your arrival

At Club Med, the main arrival day is Sunday. Perfect to avoid traffic jams!
On arrival at the Resort, our G.O® team will welcome you with a smile from 3pm.
In case of early arrival, lunch can be offered*.
**Your ski pass is valid from the day after your arrival **.

*In addition


At the Resort reception, you will get everything you need for your stay: Your ski pass and your Club Med Pass** card (or Club Med digital bracelet*) which will serve as your room key, your ski locker key and also as a means of payment for à la carte services.

*Depending on the resort

A la carte services

As soon as you arrive, you can open an account at the reception desk with an international bank card.
The Club Med Pass card (or your Club Med digital bracelet*) will allow you to pay for your à la carte services (Spa treatments, boutique purchases, etc.). The amount of your purchases will be automatically transferred to your account and will allow you to pay for everything at the end of your stay.
As part of the Easy Arrival** online service, you can register your bank details before your stay, to save time once you are there.

*Depending on the resort
** Make your arrival easier


Registration is stress-free at Club Med!
Ski lessons, children's clubs...: everything happens directly at the Resort and quickly, especially if you have pre-registered with the online Easy Arrival* service. This is the Club Med difference that will make you enjoy your holiday from the very first moment!

*Easy Arrival

More about the hassle-free arrival service

Your equipment

At the Club Med® Ski Pro Shop, you can rent your ski equipment in a real shop, located within the Resort, and benefit from the advice of our G.O®.
You will be offered equipment adapted to your level, selected from the latest models and the best brands on the market.
If you have used the hassle-free arival* online service, your equipment is waiting for you in your ski locker!

*Hassle-free Arrival

Restaurants & Drinks

  • At your resort's restaurant, a varied buffet formula** combining original dishes and revisited classics will delight all your taste buds!
  • At key times of the day, the resort bar offers refreshments as well as sweet and savoury treats
  • In some Resorts*, enjoy a late breakfast, a snack or a plated evening menu in our Gourmet Lounge. Cosy atmosphere guaranteed!

*Available in Valmorel, Arcs Panorama, Grand Massif Samoëns Morillon, Val Thorens

The festive spirit by Club Med

The Club Med spirit also includes festive moments to be experienced throughout your stay:
- The "Crazy Signs ", Club Med's easy-to-remember choreographies.
- The "Crazy Signs ", Club Med's easy-to-remember choreographies.
- The pre-dinner aperitif, often accompanied by a musical group or entertainment.
- Club Med shows and also your children's or teenagers' shows at the end of the week. Not forgetting the evenings on the dance floor!

Where to get information?

- At your Resort reception, open 24 hours a day, and with the Guest Relations team, available at all times of the day, in most of our Resorts
- On digital information screens or billboards at your Resort.
- On My Club Med App: your mobile application to download for real-time information.

And on the day of departure?

On the day of departure :

  • Your room must be vacated by 10am
  • A luggage room* is at your disposal to store your luggage
  • Lunch is included
  • Your ski pass is no longer active

*Available in most of our resorts

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