Frequently Asked Questions

To use your credit for a rebooking please contact one of our Travel Experience Designers on 011 020 0921.

Bookings can be modified or cancelled by calling one of our Travel Experience Designers on 011 020 0921.

Club Med guarantees your safety and information about your stay. We are constantly in touch with the local authorities to know the reception measures of each country which evolve regularly. In the event of the closure of one of our Resorts, border closures, cancellation of a tour or a stay due to COVID, city in quarantine or fortnightly measures to / from the destination of your stay, you will be contacted by email and phone by our Club Med teams. Our travel experience designer will then offer you to change your destination, date or even completely cancel your reservation if you wish, in line with our T&Cs.

In the event of the closure of one of our Resorts, border closures, cancellation of a tour or a stay due to COVID, city in quarantine or fortnight / isolation requested on arrival, we will suggest that you modify your dates of stay and / or your destination.