Best Rate Guarantee

A qualifying lower rate is:

✓ Offered by an online-based SA re-seller.

✓ Bookable by anyone and available to the general public
(IE: non-exclusive).

✓ Valid on the same day as your original booking
(before 11:59 PM CAT).

✓ Presented for the same resort, room-type, dates, number of
adults, number of children, age of children, sales terms and
conditions.

✓ A land-only rate.

✓ An air-inclusive rate.

✓ Listed in the same currency as the original booking.

✓ Inclusive of taxes and membership fees.

✓ Bookings must be made by residents of South Africa.

The Club Med Best Rate Guarantee does not apply to the following:

✕ Rates with differences in the booking terms: resort, room-type
(ex: different view), dates, number of adults, number of children,
age of children, sales terms and conditions.

✕ Rates with restrictions or limitations on how they are displayed or
booked. For example, prices do not qualify if they are on websites
that don't disclose the brand or hotel until the reservation is made
(eg. Hotwire and Priceline).

✕ Rates from auction or coupon-based websites.

✕ Rates calculated using coupon codes or vouchers.

✕ Rates for the hotel component of a package booking.

✕ Rates that require a login, credit card number or a code to see.

✕ Rates on websites that don't offer online bookings (ie: message
boards or blogs).

✕ Rates for reservations that are not authorized to be transferred (like
a guest "reselling" a confirmed reservation).

✕ Rates from websites or Apps that are in an unsupported language.

✕ Rates for bookings that don’t provide an immediate confirmation,
or are not available to the general public (like member rates, negotiated
corporate or group rates and team member rates).

✕ Rates with discounts applicable to only a portion of your entire stay.

✕ Rates for reservations made within 72 hours of the resort's standard
check-in time on your day of arrival.

✕ Rates for packages including air transportation for any Club Med resort.

✕ If the rate difference between the price booked through
www.clubmed.co.za and the qualifying lower rate is R150 ZAR or less.

✕ Rates offered by non-online re-sellers.

Only one claim may be submitted for each confirmed reservation. All claims must be made online using our Best Rate Guarantee Claim Form on the same day of making your booking (before 11:59 PM CAT)
The claim submission must match the name on the confirmed reservation.

We guarantee you will always get the lowest rate when you book with us online at www.clubmed.co.za or via our call centre. Find a lower rate somewhere else? We’ll match it.

If on the same day of making your booking (before 11:59 PM CAT), you find a verifiable and qualifying lower rate on another website, we will honor the lower rate AND match it on your confirmed booking.

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