Travel with confidence

Book and Travel with peace of mind

Treat your loved ones to a Club Med holiday that is relaxing, entertaining, and above all, safe. Whether lazing in the sun or learning a new skill, we have made careful adjustments to our service so you can still enjoy doing the things you love and leave the stresses of the past few months behind.

Travel with confidence knowing...

Your holiday package is protected with Hollard & IATA
Flexibility with no fees* on land portion if your plans change
Complimentary Covid-19 medical cover
Secure your holiday with a low deposit of only 10% per person*
Stress Free holidays with our pioneering all-inclusive concept

Complementary Covid-19 Medical Assistance Cover

To allow you to book with confidence, all stays with flights departing before 30th April 2021 are covered by our new Covid-19 insurance.

This insurance ensures that:
If you fell ill with Covid-19 while traveling with us all medical expenses will be covered including:

  • Medical expenses in case of hospitalization
  • GP appointments
  • Covid-19 testing
  • Transportation costs to testing facilities

In the unfortunate event requiring you to go to hospital, these will also be covered:

  • Cost of stay for a companion
  • Accompaniment of children
  • Urgent medical care transfer if needed

If a lockdown or quarantine is required, housing will be provided for and if you cannot fly home, new flights will be provided for once it's safe for you to travel and in agreement with local sanitary rules.

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Free amendments

It is important to us to offer you greater flexibility and security during these uncertain times, therefore we are allowing customers to amend their booking free of charge* up to 42 days prior to their departure date, and select a new holiday date. Valid for the land portion of bookings.

If your holiday is postponed due to Covid-19 restrictions, and your new selected holiday is more expensive, we are happy to offer you up to an additional R3200 for adults and R1600 for kids. If your selected holiday is cheaper than your previously booked one, we will credit the amount onto your Club Med account to use towards another dream holiday.

Stress-free packages, why go all-inclusive

With one booking, everything is taken care of. No need to organise separate accommodation, flights, transfers, activities and entertainment because this is all covered under our all-inclusive packages. Our holidays also include delicious cuisine, tasty snacks and all drinks which means there is no need to bring your wallet or purse out with you. Booking an all-inclusive holiday means that the hard work has already been done and all you have to do is turn up to the airport on time and everything else will be taken care of.

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Resort Coronavirus Measures

More space

• The capacity of our Resorts is limited to 2/3 maximum occupancy to allow safe distancing. Ground markings will be set up in all waiting areas (reception, restaurants, reception of children's clubs & waiting for sports activities) to ensure the correct distances are respected.
• In our restaurants: a minimum distance of 1m between tables and between the two backs of chairs will be respected, an extension of the opening hours of service, additional table service and individual portions will be offered.

More thorough and frequent cleaning

• Of all common areas including restaurants and bars.
• Of sports equipment after each use
• Of our Spa cabins (when the conditions cannot be met certain areas will be closed)
• Rooms will be disinfected after each check-out with the sheets and bath towels washed at more than 70°. Daily cleaning will also be carried out in the contact areas. The rooms will be regularly ventilated, and filters cleaned (air conditioning, ventilation).
• Hand sanitiser dispensers will be available throughout the Resort for our teams and our customers

In-depth health measures

• A frontal temperature check will also be carried out with the GOs/GEs of certain departments at their service intake and will be offered to our GMs at different times of their stay (compulsory in certain cases depending on the countries/regions or in accordance with local law).
• Presence of a doctor and/or a nurse in all our Resorts.

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Coronavirus FAQs

For more details about Covid-19 procedures, our mask policy and other Resort requirements please visit our Coronavirus FAQs page.

READ OUR FAQ's

Get in touch with us

§ By phone, Monday to Friday from 9am to 5pm: 011 840 2600
§ By e-mail:online.sa@clubmed.com
§ By Webchat on our website's resort pages

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